Frequently Asked Questions
Everything you need to know about shopping with NEXUS
How long does shipping typically take?
Standard domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to follow your package's progress in real-time.
What payment methods do you accept?
NEXUS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are the products on NEXUS authentic?
Absolutely. We pride ourselves on product integrity and source all items directly from verified manufacturers and authorized distributors to ensure 100% authenticity.